help center
help center
FAQs
Hello, press "—" on the LCD screen to switch channels. After switching to CH3, press again, the cycle mark on the screen disappears, and the cycle ends.
Usually, the transmitter needs to be connected to the receiver, and the receiver's C/F button is switched synchronously. If you want to switch the temperature unit, please open the cover of the receiver, there is a unit switching button inside the cover.
60m（max）
60m/2362.21in（max）
The receiver is not waterproof, if you need to put it outside, please put it under a rainproof eaves.
Usually, the transmitter needs to be connected to the receiver, and the receiver's C/F button is switched synchronously. If you want to switch the temperature unit, please open the cover of the receiver, there is a unit switching button inside the cover.
Use this text to answer questions in as much detail as possible for your customers.
60m/2362.21in（max）
The receiver is not waterproof. If you need it, please put it outside and put it under a rainproof eaves.
Usually, the transmitter needs to be connected to the sensor, which can be switched synchronously through the C/F button of the sensor. If you want to switch the temperature unit, please open the cover of the sensor, there is a unit switching button inside the cover.
Please check whether the main unit and the remote control are on the same channel.
60m/2362.21in（max）
You can try to resync the device: After long pressing the CH/R button of the receiver and the TX button of the transmitter, it is necessary to take out the batteries of the receiver and the sensor, and then reinstall the batteries. Then press the TX button of the sensor, the transmitter will flash red to see if it can be paired. If it doesn't work, short press the TX button for one second to transmit the signal manually, and try several times to see if it works.
Press the "-" button can switch the display of different channels of outdoor temperature, when displaying the reset icon, will display the channel every 5 seconds automatically switch a channel.
It is waterproof, please tighten the "O" ring to prevent water from entering during use. In case water enters after it is not tightened, please wipe off the water in time to ensure that the product can be used safely next time.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.3. This resets the scale. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods – which is completely normal. When you're measuring body composition, it's more important to pay attention to overall trends than the absolute value of a single measurement.
Since the website and Heyaxa App are two different systems, you need to create an account in the App.
If there is a pop-up window saying that the server is temporarily unable to service your request, please follow these steps:
1. Check your internet connection. Turn off your WIFI, try to login using your cell phone’s network (3 or 4G network).
2. Disable your VPN if you are using one.
Lo indicates low power.Replace/recharge the battery when the scale displays "Lo".
EEr indicates the scale sensor may have been overloaded or an internal programming error.The scale can support a maximum weight of 396 pounds. If EEr is not caused by excessive weight, please restart the scale by taking out the batteries for 5 seconds (and putting them back in) or pressing the reset button for 5 seconds.
1. Connect to Heyaxa App
2. Make sure your feet are bare.3. Stand firmly on the scale with feet apart, facing the LED digital display.
4. Wait about 15s for the weighing process to finish.
5. Try applying moisturizer to your feet and measure again.
6. Ask another person to step on the scale and see if the body fat data works for them.
Bluetooth scales transmit a signal to sync with your phone; thus, most Bluetooth scales will consume more battery power than basic scales.The complimentary batteries are for trial purposes. Please replace the battery when the scale displays "Lo".
Please replace the battery with a new one.
battery model:
1. Please make sure the battery is in the correct position.
2. If there is rust on the surface of the battery compartment, please clean it.
3. Make sure all contact points are tight.
Tips for extending your lifespan:
1. When not in use for a long time, please take out the battery and place the device in a dry room away from extreme humidity, high temperature, lint, dust and direct sunlight. Never place any heavy objects on the device.
2. When the scale shows "Lo", please replace the battery.
3. Overheating may damage the battery. Avoid using and storing electronic scales in high temperature places.
4. Do not use the scale in a humid environment.
5. Do not mix old and new batteries.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
You should use next time, and don't forget to subscribe our heyaxa.com for latest activities notification.
Please long for next discount event from our website.
There are several reasons why a promo code won't work:
The promo code is invalid. Please confirm that the code you are entering is correct.
You may need to confirm the code with the individual or organization that provided the code to you.
Most discount codes are valid for one-time use. If it has been used before, it will no longer work.
You can only use 1 promocode/discount per order.
Coupon/Discount/Promo codes are all NON-Stackable. Please visit our term & policy page for more information.
Some product is not eligible for a discount. Please contact Customer Service to determine if the product you are trying to apply a discount to is eligible.
If your promo code still is not working, please contact us.
Please pay close attention to the promotion activities on our website to get a discount code.
Typically it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.
Sorry，we currently only ship in contiguous United States.
Please email us at: support@heyaxa.com
We will send confirmation letter to your email if you order successful.
If you did not receive your order confirmation email, please check your spam folder. Please contact us with your transaction ID.
If your order has not shipped, you can cancel it under "My Orders ". Or you can also contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.
If the product you purchased is sold out on our website, you can register and leave the name of the product you need by clicking the "Ask a question" button on the product page, and we will notify you in time when we have stock.
In order to serve you better when you contact us about a damaged package, please be sure to document the damaged package with the carrier before receiving it.
All packages are insured, however the carrier reserves the right to deny claims if damage occurs and is not documented upon delivery.
Once you have documented the damage with the carrier, please contact heyaxa's customer service department to process your claim.
Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
Terms that apply to free returns:
1. The product cannot be used normally after receiving it.
2. We sent you the wrong product.
3.The product you received is defective.
Terms that do not apply to free returns:
1. You no longer want it or like it.
2. The product is not suitable.
3. The product came too late.
4. The product does not come with an instruction manual.
5. The product is damaged due to unnatural reasons.
Please contact us with corresponding pictures or videos and the following info:
Your original order number
The condition of your item(s)
The number of parcels that you would like to return
The reason for your return
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.
If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.
All HEYAXA products come with a one-year warranty.
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